How do I cancel or reschedule a booking? · Frequently asked questions

Short answer

Open your booking page and follow the cancellation option shown. Cancel at least 24 hours before the session for a full refund; between 24 and 6 hours beforehand, you receive 50% back. Within 6 hours, no automatic refund is issued. You can reschedule once from 6 hours before the start, with agreement from both you and your trainer.

How to handle it¶

Open your booking page and check the terms, start time, and action shown.
Confirm the cancellation through the action on your booking page, then check the refund status.
Want to reschedule? Request this at least 6 hours before the start and agree on the new time with your trainer.

Policy

The terms attached to your booking govern. A refund may be processed automatically, remain under review, require manual review, or be unavailable.