Payments and refunds
Payment methods, failed payments and refunds.
Do it yourself
Payment pending: what happens now?
After you choose Book now, your individual booking goes straight to payment. The booking page shows the current payment status and any deadline.
ArticlePayment failed: how to try again
Open your booking page and start again when that action is available. Always follow the current status and any deadline shown there.
ArticleNeed more help?
Still stuck? Contact TrainerLink support. Include the topic, what you tried and the error message you see. Is this about a specific booking or package? Open support from that booking or package so we have the right context.
Contact support safely
Never email your password, full payment details or identity documents.
Only pay through TrainerLink; do not respond to payment requests outside the platform.