Payment failed: how to try again

Open your booking page and start again when that action is available. Always follow the current status and any deadline shown there.

Open your booking page and choose Retry payment when that button is shown. A new payment attempt does not automatically reset or extend an active deadline. Complete the iDEAL payment through the action shown on the booking page; only then is your booking confirmed.

This applies when

Your iDEAL payment was cancelled or failed.
Your booking says awaiting payment or payment expired.
The booking page says that you can pay again.

How to handle a failed payment¶

Open your booking from your bookings overview. There you can see the current status of this appointment.
Does the booking say awaiting payment? Check the status and choose Retry payment only when that button is available.
Complete the iDEAL payment in the window that opens. Do not interrupt the payment partway through. The status on your booking page remains the source of truth.

Result

After a successful payment, the status changes to confirmed and your appointment remains on the same date and time.

Having trouble?

Is Retry payment unavailable, or does the booking say that payment can no longer be started? Follow the action on the booking page. When payment has expired, you can try again only if the page offers that option and the time slot is available again. If needed, choose another time with the same trainer.

After an interrupted attempt, do not assume that the deadline was extended or that the time slot is still available. Check your booking status and any deadline after every attempt so you know whether the payment went through.

Follow the displayed deadline(Info)

A new payment attempt does not necessarily create a new or longer reservation. The status and deadline on the booking page remain the source of truth. A temporary price check that expires before you choose Book now is separate; in that case, first refresh the current price.

Does the payment keep failing? Contact support from the booking.

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Last updated: 30 August 2026

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Payment failed: how to try again

How to handle a failed payment¶

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How to handle a failed payment¶

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