If your question concerns one specific booking, open support from that booking's page. Choose a category there, such as payout or client, and your message is linked directly to the correct booking.
This applies when
- A payment or payout for a booking is incorrect.
- You want one specific client or session to be reviewed.
- You see a status or amount that you cannot explain.
Open support from a booking¶
Open your bookings in your dashboard and select the booking in question.
Choose the Support option on the booking page.
Choose the category that best fits, such as payout or client, so your message reaches the right place.
Briefly describe what happened, include the date and time, and submit your message.
Result
Your message is sent with the context of that specific booking, so we can check what was recorded more quickly and give you a focused answer.
Why use the booking page?(Info)
Support opened from the booking page includes the details of that exact session with your message. This reduces back-and-forth and prevents confusion about which appointment you mean. You can also ask general account questions through the regular support route without a booking.
Not sure which of two categories to choose? Pick the one closest to your question; you can explain in your message that it involves more than one topic. If you get stuck before you can send a message, contact support through the Help Center.