Your individual booking is confirmed as soon as the payment succeeds. You choose an available time slot and go straight to payment; the trainer does not need to approve the booking first.
This applies when
- You have paid and want to know whether your appointment is final.
- You want to know exactly when a booking receives the confirmed status.
From booking to confirmed¶
When you choose a time and confirm the current price, the time slot is held immediately for payment. The booking page shows the current payment status and any deadline. The status changes to confirmed only after the iDEAL payment has been completed successfully.
Open your bookings and select the booking you want to check.
Check the status on the booking page. It always shows the current state, even if you closed the page earlier.
Does the booking say awaiting payment? Complete the iDEAL payment through the displayed payment action.
Result
After a successful payment, your booking shows the confirmed status and the session goes ahead on the date and time you chose. If the payment reservation expires, you see payment expired and the booking page determines whether you can try again.
Did you pay, but does the status still say awaiting payment? Give the payment a little time to process. If it remains stuck, follow the article about a pending payment. A temporary price check can expire before you book; if so, refresh the current price. If the payment failed, the related article explains what to do.
Want to know exactly what each status means? The article about booking statuses lists them all.