Safety and support
Incidents, disputes and contacting support.
Do it yourself
Email support@trainerlink.nl for general questions. For bookings and packages, use the Support option on that page so we can see your details immediately.
ArticleDid something unpleasant happen during or around a session? Report it from the relevant booking through Support and choose Safety as the category.
ArticleIn immediate danger, always call 112 first. TrainerLink is not an emergency service and cannot provide emergency assistance; report the incident through support afterwards so we can take action.
ArticleNeed more help?
Still stuck? Contact TrainerLink support. Include the topic, what you tried and the error message you see. Is this about a specific booking or package? Open support from that booking or package so we have the right context.
Contact support safely
Never email your password, full payment details or identity documents.
Only pay through TrainerLink; do not respond to payment requests outside the platform.