Reschedule a confirmed booking from your bookings overview. You can do this once per booking, no later than 6 hours before the start, and only if the other party agrees.
This applies when
- Your booking has the confirmed status.
- The booking has not been rescheduled before.
- It is at least 6 hours before the session starts.
How to request a reschedule¶
Open your bookings overview and select the booking you want to reschedule.
Choose the option to reschedule the booking and select a new time slot from the times that are still available.
Send your request. The other party sees the new proposal and must agree to it.
Once they agree, the new date and time become the appointment. You see the change immediately in your overview.
Result
Your booking is rescheduled once to the new time slot, with the same service, trainer and price as when you booked. The old time becomes available to others.
Rescheduling is intended for the one time when the original time genuinely does not work. If you cannot agree on a new time, you can still cancel the booking according to the cancellation rules shown for it.
Having trouble?
Is the reschedule option unavailable? The 6-hour deadline may have passed, or this booking may already have been rescheduled. If needed, cancel according to the cancellation rules or discuss an alternative with your trainer. If you cannot resolve it together, contact support from the booking.
Once per booking(Info)
Rescheduling is limited to one time per booking and always requires the other party's agreement. Plan carefully and take your trainer's availability into account.