From the relevant booking, open Support and choose Safety as the category. Your report then reaches our team with the correct booking details.
This applies when
- Something unsafe or unwanted happened during or around a session.
- You want TrainerLink to review a situation involving a specific booking.
- You have become involved in a disagreement that is escalating.
Open your bookings and choose the booking connected to the incident.
Choose the Support option in the booking.
Select Safety as the category.
Describe what happened factually: what exactly took place, on what date and time, and who was involved.
Send your report; the booking context is included automatically.
Result
Your report is recorded with the correct booking and all relevant context, so our team can assess the situation and take appropriate next steps.
Having trouble?
Can you no longer see the Support option for the booking? Email support@trainerlink.nl and include the date, time and trainer for the appointment; we will find the booking ourselves.
Do not include passwords or payment details in your report, and do not send documents unless they have been requested.
Call 112 in immediate danger(Safety)
If your health or safety is in immediate danger, always call 112 first. TrainerLink is not an emergency service and cannot provide emergency assistance; report the incident afterwards through the route above.